Effective Date: November 3, 2026
Last Updated: November 3, 2026
Website: www.meadowslondon.com
Business: Meadows London Inc.
Jurisdiction: Ontario, Canada


1. INTRODUCTION

Meadows London Inc. (“Meadows London”, “we”, “us” or “our”) respects the privacy of our customers and website visitors.

We are committed to protecting the personal information entrusted to us and handling it responsibly, transparently and in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

  • Visit our website.
  • Browse our online fragrance store.
  • Create a customer account.
  • Purchase perfumes, colognes or other products.
  • Subscribe to our newsletter or promotional communications.
  • Contact our customer service department.
  • Participate in promotions, surveys or other activities.
  • Interact with our website through cookies and similar technologies.

This Privacy Policy applies to our website, www.meadowslondon.com, and to personal information collected through our online store and related business activities.

By using our website or providing personal information to us, you acknowledge that you have been given the opportunity to review this Privacy Policy.

Where consent is legally required, we will obtain it before collecting, using or disclosing personal information for the relevant purpose.

If you do not agree with this Privacy Policy, you should discontinue using our website and refrain from providing personal information through our online services.


2. WHO WE ARE

Business Name: Meadows London Inc.
Brand: Meadows London
Website: www.meadowslondon.com
Business Location: Ontario, Canada

Meadows London is an independent fragrance company specializing in the development, branding, marketing and sale of perfumes, colognes and fragrance-related products.

We operate an ecommerce business through which customers can browse and purchase our independently branded fragrance products.

Our website may utilize third-party service providers to support website hosting, ecommerce functionality, payment processing, order management, shipping, marketing, analytics and customer service.

Meadows London is responsible for the personal information it collects and controls, subject to applicable privacy legislation.


3. PERSONAL INFORMATION WE COLLECT

Personal information means information about an identifiable individual, as defined under applicable privacy legislation.

Depending on how you interact with our website, we may collect the following categories of information.

3.1 Personal Identification Information

This may include:

  • First and last name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Telephone number.
  • Country and province or state of residence.

3.2 Customer Account Information

If you create an account, we may collect:

  • Username or account identification.
  • Email address.
  • Password credentials in securely stored or protected form.
  • Saved shipping and billing addresses.
  • Order history.
  • Account preferences.
  • Account activity and related information.

3.3 Order and Transaction Information

When you purchase products through our website, we may collect:

  • Products purchased.
  • Order numbers.
  • Purchase dates.
  • Product quantities.
  • Order values.
  • Applicable taxes.
  • Shipping charges.
  • Payment status.
  • Delivery information.
  • Refund or replacement history.
  • Customer service communications relating to purchases.

3.4 Payment Information

Payments made through our website may be processed by independent third-party payment processors.

Depending on the payment method selected, information may include:

  • Payment method.
  • Transaction identification numbers.
  • Payment authorization information.
  • Billing details.
  • Partial payment card information, where made available to us by the payment processor.
  • Payment status and fraud-prevention information.

Full payment card numbers and security codes are generally handled directly by the applicable payment processor.

Meadows London does not intentionally store complete credit card numbers or card security codes on its own website servers.

Customers should review the privacy and security policies of their selected payment provider where applicable.

3.5 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • General geographic location derived from technical information.
  • Website pages visited.
  • Time and duration of visits.
  • Referring websites.
  • Website navigation activity.
  • Cookies and similar tracking information.

This information may be collected through our website hosting provider, ecommerce platform, security services, analytics tools and other technologies.

3.6 Communications and Customer Support Information

When you contact us, we may collect:

  • Your name.
  • Email address.
  • Telephone number.
  • Order number.
  • Nature of your inquiry.
  • Details of complaints or requests.
  • Information you voluntarily provide in communications.
  • Records of our responses.

We use this information to respond to questions, investigate concerns and provide customer support.

3.7 Marketing Preferences

If you subscribe to our marketing communications, we may collect:

  • Your email address.
  • Your marketing subscription status.
  • Your consent records.
  • Your communication preferences.
  • Your unsubscribe requests.
  • Information about promotional emails delivered or interacted with, where tracking is enabled and legally permitted.

4. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information through several methods.

4.1 Directly From Customers

We collect information when customers:

  • Create an account.
  • Place an order.
  • Enter billing or shipping information.
  • Subscribe to our newsletter.
  • Complete a contact form.
  • Submit a product review.
  • Contact customer service.
  • Participate in promotions or surveys.

4.2 Automatically Through Our Website

Certain information may be collected automatically when you browse our website.

This may include technical information, browsing activity, cookies, device information and website usage statistics.

4.3 Through Third-Party Service Providers

We may receive information from third-party service providers that support our ecommerce operations.

These may include payment processors, shipping companies, fraud-prevention services, analytics providers, advertising platforms and website service providers.

4.4 From Other Sources

Where permitted by law, we may obtain information from other sources for legitimate business purposes, including fraud prevention, payment verification, security and order fulfilment.


5. WHY WE COLLECT AND USE PERSONAL INFORMATION

We collect and use personal information for legitimate business purposes, including the following.

5.1 Processing Customer Orders

We use personal information to:

  • Process purchases.
  • Confirm orders.
  • Verify transactions.
  • Calculate applicable taxes.
  • Arrange shipping and delivery.
  • Provide order tracking.
  • Process refunds where applicable.
  • Communicate order updates.

5.2 Managing Customer Accounts

We use account information to:

  • Create and maintain customer accounts.
  • Provide access to order histories.
  • Manage saved addresses.
  • Maintain account security.
  • Assist with account-related inquiries.

5.3 Customer Service

We use personal information to:

  • Respond to customer inquiries.
  • Investigate complaints.
  • Resolve order issues.
  • Address shipping problems.
  • Process defective or incorrect product claims.
  • Provide product and purchasing assistance.

5.4 Website Operations and Improvements

We may use technical and website usage information to:

  • Maintain website functionality.
  • Improve website performance.
  • Identify technical issues.
  • Monitor website traffic.
  • Improve navigation and customer experience.
  • Understand general shopping patterns.
  • Protect against unauthorized access.

5.5 Fraud Prevention and Security

We may use personal information to:

  • Verify payment transactions.
  • Detect suspicious orders.
  • Prevent fraudulent purchases.
  • Investigate unauthorized account activity.
  • Protect our customers and business.
  • Maintain website security.

5.6 Marketing and Promotional Communications

Where legally permitted and where required consent has been obtained, we may use contact information to send:

  • New fragrance announcements.
  • Product launches.
  • Special offers.
  • Discount codes.
  • Promotional campaigns.
  • Newsletters.
  • Company announcements.
  • Other marketing communications.

Customers may unsubscribe from promotional communications at any time.

5.7 Legal and Regulatory Compliance

We may collect, use and retain information where reasonably necessary to:

  • Comply with applicable laws.
  • Maintain accounting and tax records.
  • Respond to lawful requests.
  • Resolve disputes.
  • Enforce our Terms & Conditions.
  • Protect our legal rights.
  • Meet regulatory and reporting obligations.

We will not use personal information for materially different purposes without providing appropriate notice and obtaining consent where required by law.


6. PAYMENT PROCESSING

Meadows London uses third-party payment processing services to facilitate transactions through our online store.

Depending on the payment options available at checkout, payment processing may be provided by companies such as credit card processors, digital wallet providers or other payment service providers.

When you make a purchase, your payment information may be transmitted directly to the applicable payment processor.

These service providers may collect and process information in accordance with their own privacy policies and security practices.

Meadows London does not control the independent privacy practices of third-party payment providers.

We encourage customers to review the applicable payment provider’s privacy policy before submitting payment information.


7. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

Meadows London does not sell customers’ personal information to third parties for their independent commercial use.

However, we may share personal information with trusted service providers where reasonably necessary to operate our business and provide products and services to customers.

These providers may include the following.

7.1 Payment Processors

Payment processors receive information necessary to authorize, process and verify customer transactions.

7.2 Shipping and Delivery Companies

Shipping providers may receive:

  • Customer name.
  • Delivery address.
  • Telephone number, where required.
  • Email address, where required.
  • Shipment details.
  • Order or tracking references.

This information is used to arrange delivery, provide tracking and manage shipping-related services.

7.3 Website Hosting and Ecommerce Providers

Our website hosting and ecommerce service providers may process information necessary to operate our online store.

This may include customer account information, order records, website activity and technical information.

7.4 Third-Party Manufacturers and Suppliers

Meadows London develops its own fragrance concepts and engages independent third-party contract manufacturers to produce our fragrance products.

These manufacturers do not automatically receive access to our customer database or complete customer account information.

Where necessary for production, quality control, product customization or order fulfilment, we may share limited information with manufacturers or suppliers.

Such information will be limited to what is reasonably necessary for the relevant business purpose.

7.5 Marketing and Analytics Providers

Where used, third-party marketing and analytics providers may process certain technical information, website activity, advertising interactions and marketing subscription information.

These providers may assist us with measuring website performance, understanding customer engagement and managing promotional campaigns.

7.6 Professional Advisors

We may disclose information to professional advisors, including accountants, lawyers, auditors and consultants, where reasonably necessary for legitimate business, legal or regulatory purposes.

7.7 Government Authorities and Legal Requirements

We may disclose personal information where required or permitted by law, including in response to:

  • Valid court orders.
  • Legal proceedings.
  • Government investigations.
  • Regulatory requests.
  • Lawful enforcement requests.
  • Other legal obligations.

7.8 Business Transfers

If Meadows London undergoes a sale, merger, acquisition, restructuring, financing or other business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws and appropriate safeguards.

We will not disclose personal information for unrelated purposes without an appropriate legal basis.


8. INTERNATIONAL DATA PROCESSING AND CROSS-BORDER TRANSFERS

Meadows London is based in Ontario, Canada, but may use third-party service providers located in Canada, the United States and other countries.

As a result, personal information may be processed or stored outside your province, territory or country of residence.

For example, our ecommerce platform, payment processors, hosting providers, analytics services and other technology providers may operate servers or facilities in other jurisdictions.

When personal information is transferred to another country, it may be subject to the laws of that jurisdiction and may be accessible to government authorities under applicable legal requirements.

Meadows London takes reasonable steps to ensure that third-party service providers handling personal information are subject to appropriate contractual, organizational and technical safeguards.

We remain responsible for personal information entrusted to service providers acting on our behalf, to the extent required by applicable law.


9. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, scripts and similar technologies.

Cookies are small data files stored on your device when you visit a website.

We may use these technologies for the following purposes.

9.1 Essential Cookies

Essential cookies support the basic operation of our website.

They may be used to:

  • Maintain shopping cart functionality.
  • Remember checkout progress.
  • Maintain customer login sessions.
  • Support website security.
  • Prevent fraudulent activity.
  • Enable essential website functions.

These technologies may be necessary for the website to operate properly.

9.2 Functional Cookies

Functional cookies may remember customer preferences and improve the browsing experience.

They may be used to remember:

  • Language preferences.
  • Region settings.
  • Website preferences.
  • Previously selected options.

9.3 Analytics Cookies

Where enabled, analytics cookies may help us understand how visitors use our website.

They may collect information about:

  • Pages visited.
  • Website traffic.
  • Shopping behaviour.
  • Navigation patterns.
  • Website performance.
  • General visitor trends.

This information helps us improve our website and customer experience.

9.4 Advertising and Marketing Cookies

Where enabled, advertising technologies may be used to:

  • Measure advertising performance.
  • Understand advertising engagement.
  • Show relevant advertisements.
  • Measure conversions.
  • Support remarketing campaigns.

These technologies may involve third-party advertising providers.

9.5 Managing Cookies

Depending on your browser and our website’s available cookie-management tools, you may be able to:

  • Accept or reject certain cookies.
  • Change cookie preferences.
  • Delete stored cookies.
  • Block cookies through browser settings.

Please be aware that disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where consent is required by applicable law, non-essential cookies and tracking technologies will not be activated before the required consent is obtained.


10. EMAIL MARKETING AND COMMERCIAL COMMUNICATIONS

Meadows London may send promotional emails, newsletters, product announcements and special offers to customers who have provided the appropriate consent or where another legally permitted basis applies.

We comply with applicable Canadian anti-spam requirements, including Canada’s Anti-Spam Legislation (CASL).

Commercial electronic messages will be sent in accordance with applicable consent requirements.

Promotional communications will include the required sender identification and an unsubscribe mechanism.

Customers may withdraw their consent to receive marketing communications at any time.

To unsubscribe, customers may:

  • Click the unsubscribe link included in promotional emails.
  • Follow the instructions provided in the marketing communication.
  • Contact Meadows London directly.

We will process unsubscribe requests within the time required by applicable law.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional messages, including order confirmations, shipping updates, security notifications and customer service communications.

We may retain records of marketing consent and unsubscribe requests to demonstrate compliance with applicable laws.


11. DATA RETENTION

Meadows London retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The type of information collected.
  • The purpose for which it was collected.
  • Whether a customer account remains active.
  • Whether an order or transaction has been completed.
  • Applicable tax and accounting requirements.
  • Legal obligations.
  • Dispute resolution requirements.
  • Fraud prevention and security needs.

For example:

  • Order and transaction records may be retained for accounting, tax and legal purposes.
  • Customer account information may be retained while an account remains active.
  • Marketing consent records may be retained while marketing communications are being sent and as necessary to demonstrate compliance.
  • Customer service communications may be retained for a reasonable period to manage inquiries and disputes.
  • Website technical information may be retained according to the applicable service provider’s retention settings and our operational requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or anonymize it.

Some information may remain in secure backups for a limited period before being permanently deleted.


12. SECURITY OF PERSONAL INFORMATION

Meadows London takes reasonable administrative, technical and physical measures to protect personal information against:

  • Unauthorized access.
  • Unauthorized disclosure.
  • Loss or theft.
  • Improper use.
  • Modification.
  • Destruction.

Depending on the information and circumstances, safeguards may include:

  • Website security measures.
  • Secure hosting environments.
  • Access restrictions.
  • Password protection.
  • Encryption where appropriate.
  • Secure payment processing.
  • Staff access controls.
  • Third-party service provider security requirements.
  • Security monitoring and maintenance.

Access to personal information is restricted to individuals and service providers who require it for legitimate business purposes.

Although we take reasonable precautions, no website, electronic transmission or data storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify us if they suspect unauthorized access to their account.


13. PRIVACY BREACHES

If Meadows London becomes aware of a privacy breach involving personal information, we will investigate and take reasonable steps to contain and address the incident.

Where required by applicable law, we will:

  • Report qualifying breaches to the appropriate privacy regulator.
  • Notify affected individuals where required.
  • Maintain records of privacy breaches.
  • Take reasonable steps to reduce the risk of further unauthorized access or disclosure.

We are committed to addressing privacy and security concerns responsibly.


14. CUSTOMER PRIVACY RIGHTS

Depending on applicable privacy legislation, customers may have certain rights regarding their personal information.

These rights may include:

14.1 Right to Access

You may request information about the personal information Meadows London holds about you.

You may also request information about how your personal information has been collected, used or disclosed, subject to applicable legal limitations.

14.2 Right to Correction

You may request that inaccurate or incomplete personal information be corrected.

If you have a customer account, you may also be able to update certain information directly through your account.

14.3 Right to Withdraw Consent

Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain products or services.

For example, we may be unable to process or deliver an order without the necessary billing and shipping information.

14.4 Right to Request Deletion

You may request the deletion of personal information where applicable law provides that right.

However, we may be required or permitted to retain certain information for legal, accounting, tax, fraud prevention or other legitimate business purposes.

14.5 Marketing Preferences

You may withdraw consent to receive promotional communications at any time using the unsubscribe options described in this Privacy Policy.

14.6 Exercising Your Rights

To make a privacy-related request, please contact us using the information provided in Section 20.

We may need to verify your identity before responding to a request.

We will respond within the time required by applicable privacy legislation.


15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications and services.

These may include:

  • Payment provider websites.
  • Shipping provider websites.
  • Social media platforms.
  • Advertising platforms.
  • Other external websites.

Meadows London does not control the privacy practices, security policies or information handling procedures of these third parties.

When you access an external website, you do so at your own discretion.

We encourage customers to review the privacy policies of third-party websites before submitting personal information.


16. CHILDREN’S PRIVACY

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children below the minimum age permitted under applicable privacy laws without the required consent or authorization.

If we become aware that personal information has been collected from a child in circumstances that violate applicable privacy laws, we will take reasonable steps to address the matter, including deletion where appropriate.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the information in Section 20.


17. INTERNATIONAL CUSTOMERS

Meadows London serves customers in Canada and selected international destinations.

Customers accessing our website from outside Canada acknowledge that their personal information may be transferred to and processed in Canada or other jurisdictions where our service providers operate.

We will handle personal information in accordance with applicable privacy requirements.

Where additional privacy rights apply to international customers, including rights under applicable regional privacy laws, we will respect those rights to the extent required by law.


18. DO NOT TRACK AND ADVERTISING PREFERENCES

Some internet browsers offer a Do Not Track setting or similar privacy preference.

There is currently no universal standard for responding to all such browser signals.

Our website may not respond to every Do Not Track signal.

Customers may manage available cookie and advertising preferences through our website, browser settings or applicable third-party advertising controls.

Where required by applicable law, we will recognize and respond to legally applicable privacy preference signals.


19. CHANGES TO THIS PRIVACY POLICY

Meadows London reserves the right to update or modify this Privacy Policy from time to time.

Changes may be necessary to reflect:

  • Changes in privacy legislation.
  • Changes in our business operations.
  • New website functionality.
  • Changes to our service providers.
  • Changes in data collection practices.
  • New marketing or analytics technologies.
  • Other legitimate business requirements.

The updated Privacy Policy will be published on our website with a revised effective date.

Where changes materially affect how we collect, use or disclose personal information, we will provide additional notice or obtain consent where required by applicable law.

Customers are encouraged to review this Privacy Policy periodically.


20. CONTACT INFORMATION AND PRIVACY INQUIRIES

Meadows London is responsible for the personal information it collects and controls through its website and business operations.

For questions, concerns, access requests, correction requests or complaints regarding this Privacy Policy or the handling of personal information, please contact us.

Meadows London Inc.
Website: www.meadowslondon.com
Privacy Contact Email: [INSERT PRIVACY CONTACT EMAIL]
Customer Service Email: [INSERT CUSTOMER SERVICE EMAIL]
Business Address: [INSERT REGISTERED OR BUSINESS ADDRESS]
Province: Ontario, Canada

Please include sufficient information to identify your request and allow us to respond appropriately.

We may request additional information to verify your identity before processing certain privacy requests.

If you are not satisfied with our response, you may have the right to submit a complaint to the appropriate privacy regulator.

For Canadian privacy matters, you may contact the Office of the Privacy Commissioner of Canada:
Website: https://www.priv.gc.ca/


21. APPLICABLE PRIVACY LEGISLATION

Meadows London is committed to complying with applicable privacy legislation governing the collection, use, disclosure, storage and protection of personal information.

Depending on the nature of our activities, the location of our customers and the movement of personal information, applicable legislation may include:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
  • Applicable provincial and territorial privacy legislation.
  • Canada’s Anti-Spam Legislation (CASL), where commercial electronic messages are involved.
  • Applicable international privacy and data protection laws where they apply to our activities.

Nothing in this Privacy Policy is intended to limit any rights granted to individuals under applicable privacy legislation.

MEADOWS LONDON INC.
Independently developed fragrances. Distinctive scents. Your privacy matters to us.
All rights reserved.

Our passion lies in the art of crafting exquisite fragrances that become an extension of your unique identity.

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